Niantic will be going to court for the fiasco at Pokemon Go Fest at Chicago Grant Park and it became quite a scene as fans booed Niantic’s CEO. The game servers stopped working which is a typical problem with all multiplayer games, to be honest. But when you are holding an event and the servers screw up, well that isn’t gonna well at all.
[My client] paid to fly out [to Chicago] for the festival, and had to wait for several hours in line, just like most everybody else in order to get in… We’re not seeking any relief with respect to the failure to get legendary Pokémon, because Niantic is offering that. But Niantic is not offering to refund people’s travel expenses for coming to Chicago. Most of the people came from out of state, many people from other countries — I talked to someone who flew in from Japan.
Flying to America all the way from Japan, well, that guy is gonna remember Niantic for the rest of his life. Niantic still hasn’t commented on the lawsuit but they already have refunded ticket costs as well as gave $100 in-app credit and Lugia, the legendary Pokemon, for free to all attendees.
But will that be enough? I’ll let you decide.